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Returns & Exchanges

In the event you do not LOVE your AQUA Waterproof Headwear, we’ll gladly accept merchandise for return or exchange, as long as it:

  • Is in new condition (never been worn and in original condition)
  • Is accompanied by the original invoice/confirmation email
  • Is returned within 14 days of original purchase.

Please follow the return instructions below:

1. Place the item(s) in the original packaging and place and seal it in the AQUA shipping bag or any shipping bag/box of your choice.

Mail to:

Kay & Kay Group, LLC

ATTN: Returns

P.O. BOX #66

Spencerville, MD 20868

*The return shipping fee is paid by you. Please use the United States Postal Service (USPS) and select a shipping service that comes with tracking.

2. Email to notify us of the return. Include the following information:

  • Your name and order number
  • The item(s) being returned and the reason
  • The USPS tracking number.

3. Once your package is received, it will be inspected and if approved, you will receive a refund to the original form of payment. Please note, it will take at least 7-10 business days to fully process refund.  

***We are not liable for lost packages. However, we will work with you and the delivery company in any way we can. 

***Refund does not include the original shipping cost, if applicable, only the cost of the product(s)

***Please note: Refunds can take up to 4 weeks to fully process on some orders.

Damaged or defective items:

In the case of items damaged during shipment or within 14 days of purchase, please email, with the following information:

  • Detailed explanation of defect/damaged area
  • Picture of defect/damaged area

We will work with you to replace your item as fast as we can and send it to you at no charge. Please return the damaged/defective item along with the invoice/receipt you received via email that includes your full name and order number. A free shipping label will be provided for you.

Luxe Banded Pre-Tied Turban

Perfect for thick hair, curly girls, shoulder length braids, silk press, shoulder length locs, weaves or wigs.

Sun Bun Pre-Tied Turban

The elastic back makes this style right for just about everyone. Great for thick hair, curly girls, shoulder length braids, silk press, shoulder length locs, weaves or wigs.

Vintage Twist Pre-Tied Turban

Perfect for those with "smaller & average" size heads, thin to mid volume hair, short haircuts, silk press, & protecting your weave leave-out.

Glam Wrap Versatile Headwrap

If you want the flexibility to tie and wear your turban in any style you want, then the Glam Wrap is for you.

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Free Shipping

Anywhere in the US and US territories

Easy returns and exchanges

14 day hassle free returns

Get in touch

Meet our Founder and CEO

Khadijah Robinson

Hi! I’m Khadijah Robinson Rice, owner of the Kay & Kay Group and inventor of AQUA Waterproof Headwear. I, like most of you, enjoy wearing my hair in various hairstyles (natural, extensions, braids, you name it, I’ve tried it), which means I spend a great deal of time, effort and money to maintain those hairstyles. Of course, I want to protect my investment! I’m sure you can relate. 10 years ago, I began discussing and researching waterproof yet fashionable headwear and couldn't find anything that was TOTALLY WATERPROOF, STYLISH, BREATHABLE, SOFT, STRETCHY & COMPACT. Trust me, I purchased and tried just about everything on the market! It was then that I KNEW I had to invent my own. I know you will LOVE AQUA Waterproof Headwear! We’ve got you covered.

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