Returns & Exchanges
In the event you do not LOVE your AQUA Waterproof Headwear, we’ll gladly accept merchandise for return or exchange, as long as it:
- Is in new condition (never been worn and in original condition)
- Is accompanied by the original invoice/confirmation email
- Is returned within 14 days of original purchase.
Please follow the return instructions below:
1. Place the item(s) in the original packaging and place and seal it in the AQUA shipping bag or any shipping bag/box of your choice.
Kay & Kay Group, LLC
P.O. BOX #66
Spencerville, MD 20868
*The return shipping fee is paid by you. Please use the United States Postal Service (USPS) and select a shipping service that comes with tracking.
2. Email firstname.lastname@example.org to notify us of the return. Include the following information:
- Your name and order number
- The item(s) being returned and the reason
- The USPS tracking number.
3. Once your package is received, it will be inspected and if approved, you will receive a refund to the original form of payment. Please note, it will take at least 7-10 business days to fully process refund.
***We are not liable for lost packages. However, we will work with you and the delivery company in any way we can.
***Refund does not include the original shipping cost, if applicable, only the cost of the product(s)
***Please note: Refunds can take up to 4 weeks to fully process on some orders.
Damaged or defective items:
In the case of items damaged during shipment or within 14 days of purchase, please email email@example.com, with the following information:
- Detailed explanation of defect/damaged area
- Picture of defect/damaged area
We will work with you to replace your item as fast as we can and send it to you at no charge. Please return the damaged/defective item along with the invoice/receipt you received via email that includes your full name and order number. A free shipping label will be provided for you.