Returns & Exchanges

In the event you do not LOVE your AQUA Waterproof Headwear, we’ll gladly accept merchandise for return or exchange, as long as it:

  • Is in new condition (never been worn and in original condition)
  • Is accompanied by the original invoice/confirmation email
  • Is returned within 14 days of original purchase.

    Please send the following information to

    1. Your name and billing address
    2. The name, address and ZIP code of the person who placed the order
    3. The original invoice/confirmation email, or the order number
    4. Reason for your return 

    Kay & Kay Group will provide a pre-paid return label for your convenience. 

    • Print out the label and affix to your package.
    • Please seal the package securely.
    • Be sure to retain the tracking number for your records.

    Once your package is received, it will be inspected and if approved, you will receive a refund to the original form of payment . Please note, it will take at least 2 weeks to fully process refund.  


    ***Shipping costs will apply for returns outside of the US.

    ***We are not liable for lost packages. However, we will work with you and the delivery company in any way we can. 

    ***Refund does not include the original shipping cost, if applicable, only the cost of the product(s)

    ***Please note: Refunds can take up to 4 weeks to fully process on some orders.

    Damaged or defective items:

    In the case of items damaged during shipment, or within 14 days of purchase please email our customer care department at, with the following information:

    • Detailed explanation of defect/damaged area
    • Picture of defect/damaged area

    We will work with you to replace your item as fast as we can and send it to you at no charge. Please return the damaged/defective item along with the invoice/receipt you received via email that includes your full name and order number. A free shipping label will be provided for you.