Returns & Exchanges

In the event you do not LOVE your AQUA Waterproof Headwear, we’ll gladly accept merchandise for return or exchange, as long as it:

  • Is in new condition (never been worn and in original condition)
  • Is accompanied by the original invoice/confirmation email
  • Is returned within 14 days of original purchase.
  •  

    Please send the following information to info@kayandkaygroup.com:

    1. Your name and billing address
    2. The name, address and ZIP code of the person who placed the order
    3. The original invoice/confirmation email, or the order number
    4. Reason for your return 

    Kay & Kay Group will provide a pre-paid return label for your convenience. 

    • Print out the label and affix to your package.
    • Please seal the package securely.
    • Be sure to retain the tracking number for your records.

    Once your package is received, it will be inspected and if approved, you will receive a refund to the original form of payment . Please note, it will take at least 2 weeks to fully process refund.  

     

    ***Shipping costs will apply for returns outside of the US.

    ***We are not liable for lost packages. However, we will work with you and the delivery company in any way we can. 

    ***Refund does not include the original shipping cost, if applicable, only the cost of the product(s)

    ***Please note: Refunds can take up to 4 weeks to fully process on some orders.

    Damaged or defective items:

    In the case of items damaged during shipment, or within 14 days of purchase please email our customer care department at info@kayandkaygroup.com, with the following information:

    • Detailed explanation of defect/damaged area
    • Picture of defect/damaged area

    We will work with you to replace your item as fast as we can and send it to you at no charge. Please return the damaged/defective item along with the invoice/receipt you received via email that includes your full name and order number. A free shipping label will be provided for you.