Refund policy

Returns & Exchanges

In the event you do not LOVE your AQUA Waterproof Headwear, we’ll gladly accept merchandise for return or exchange, as long as it:

• Is in new condition (never been worn and in original condition)
• Is accompanied by the original invoice/confirmation email
• Is returned within 14 days of original purchase.

Please follow the return instructions below:

1. Place the item(s) in the original packaging and place and seal it in the AQUA shipping bag or any shipping bag/box of your choice.

Mail to:

Kay & Kay Group, LLC

ATTN: Returns

P.O. BOX #66

Spencerville, MD 20868

*The return shipping fee is paid by you. Please use the United States Postal Service (USPS) and select a shipping service that comes with tracking.

2. Email returns@aquaheadwear.com to notify us of the return. Include the following information:

• Your name and order number
• The item(s) being returned and the reason
• The USPS tracking number.

3. Once your package is received, it will be inspected and if approved, you will receive a refund to the original form of payment. Please note, it will take at least 7-10 business days to fully process refund.  

***We are not liable for lost packages. However, we will work with you and the delivery company in any way we can. 

***Refund does not include the original shipping cost, if applicable, only the cost of the product(s)

***Please note: Refunds can take up to 4 weeks to fully process on some orders.

Damaged or defective items:

In the case of items damaged during shipment or within 14 days of purchase, please email returns@aquaheadwear.com, with the following information:

• Detailed explanation of defect/damaged area
• Picture of defect/damaged area

We will work with you to replace your item as fast as we can and send it to you at no charge. Please return the damaged/defective item along with the invoice/receipt you received via email that includes your full name and order number. A free shipping label will be provided for you.

Gifts 
In the event you receive a damaged or defective item as a gift, if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will email you a gift code to be used on our site for a future purchase.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.