Are your products available in different sizes?
How can I get in contact with you?
Packages leave our warehouse within 1 to 3 business days from date of purchase, but PLEASE NOTE the US Post Office is experiencing shipping delays nationwide. It may take longer than usual for you to receive your package. Please be patient & keep your tracking information handy. Feel free to contact us if you have any questions (firstname.lastname@example.org). Delivery time is based on location. Once orders have shipped, they cannot be changed.
We ship to:
- All 50 states & U.S., Washington, DC & U.S. territories
- Washington, DC
- U.S. P.O. Boxes, as long as you have a physical address associated with your P.O. Box to accept packages. EXAMPLE Jane Jones, 1400 Apple Street, #123 (This is usually your PO BOX #), Pretend Lane, PA 12345
- All orders (standard, expedited and overnight) will be shipped and delivered by the Unites States Post Office (USPS).
What's your refund policy?
Returns & Exchanges
In the event you do not LOVE your AQUA Waterproof Headwear, we’ll gladly accept merchandise for return or exchange, as long as it:
- Is in new condition (never been worn and in original condition)
- Is accompanied by the original invoice/confirmation email
- Is returned within 14 days of original purchase.
Please follow the return instructions below:
1. Place the item(s) in the original packaging and place and seal it in the AQUA shipping bag or any shipping bag/box of your choice.
Kay & Kay Group, LLC
144 N Narberth Ave, #871
Narberth, PA 19072
*The return shipping fee is paid by you. Please use the United States Postal Service (USPS) and select a shipping service that comes with tracking.
2. Email email@example.com to notify us of the return. Include the following information:
- Your name and order number
- The item(s) being returned and the reason
- The USPS tracking number.
3. Once your package is received, it will be inspected and if approved, you will receive a refund to the original form of payment. Please note, it will take at least 7-10 business days to fully process refund.
***We are not liable for lost packages. However, we will work with you and the delivery company in any way we can.
***Refund does not include the original shipping cost, if applicable, only the cost of the product(s)
***Please note: Refunds can take up to 4 weeks to fully process on some orders.
Damaged or defective items:
In the case of items damaged during shipment or within 14 days of purchase, please email firstname.lastname@example.org, with the following information:
- Detailed explanation of defect/damaged area
- Picture of defect/damaged area
We will work with you to replace your item as fast as we can and send it to you at no charge. Please return the damaged/defective item along with the invoice/receipt you received via email that includes your full name and order number. A free shipping label will be provided for you.
In the event you receive a damaged or defective item as a gift, if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will email you a gift code to be used on our site for a future purchase.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.