FAQs

 
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Are your products really waterproof?  Will they keep my hair dry?  YES, our products are 100% waterproof!  We've tested the fabric using various methods and have worn the products in various conditions.  With that said, because our products are one size fits all and not too tight, we don't recommend use for deep water swimming or full submersion of your head in water.  However, let's say you are on vacation and a HUGE wave crashes onto your head, or you get caught in torrential downpours and you don't have or don't want to use an umbrella, your hair will stay dry!
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Are your products available in different sizes?  Currently, our products are one size fits all. Since our fabric is so soft and stretchy, it bends to fit just about every head size and hairstyle. We've tried the AQUA Turban on various head sizes, shapes & hair volumes and found that one size fits all is perfect in the vast majority of cases. If you're still concerned, try the AQUA Wrap as its "create your own" design offers added flexibility and can be manipulated into various styles to fit your mood and need.
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Will you offer additional color and print options?  YES!  We've surveyed our buyers and conducted several focus groups to find out what you want to see in the nest production run.  Please send us a message us a to info@kayandkaygroup.com and let us know what colors and prints you want to see next!
  

 

How can I get in contact with you?  Please send us a direct email at info@kayandkaygroup.com, we will respond promptly. 

 

How soon will my order leave your warehouse? 

Orders will be shipped within 3 business days. Delivery time is based on location. Once orders have shipped, they cannot be changed.

We ship to:

  • All 50 states & U.S., Washington, DC & U.S. territories
  • Washington, DC
  • U.S. P.O. Boxes, as long as you have a physical address associated with your P.O. Box to accept packages. EXAMPLE Jane Jones, 1400 Apple Street,  #123 (This is usually your PO BOX #), Pretend Lane, PA 12345
  • All orders (standard, expedited and overnight) will be shipped and delivered by the Unites States Post Office (USPS). 

 

What's your refund policy? 

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returns will only be issued in the event you received a damaged or defective item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will email you a return shipping label for your use and convenience. Please place the returned items in secure [packaging and ship via US Post Office (USPS).

REFUNDS (if applicable): 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 - 10 business days.

LATE OR MISSING REFUNDS (if applicable): 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@kayandkaygroup.com.

GIFTS
In the event you receive a damaged or defective item as a gift, if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will email you a gift certificate or code to be used for a future purchase.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING

We will email you a return label. However, If you'd like to return the item on your own, and pay for shipping, please mail it to: 

Kay & Kay Group, LLC 
ATTN: Returns 
144 N Narberth Ave, #871 
Narberth PA 19072 
United States

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.